MiFi Installation woes

As I mentioned in MiFi Introduction I took the plunge and purchased a Verizon MiFi. I got this under a 2 year contract for $149.99 and $59.99 per month for 5GB of traffic.

While happy to have a new tech toy, the installation and use of, well that was a painful experience I’d rather not have to endure. Unfortunately I didn’t document all steps with screen shots so I will need to describe what I have.

While it stated the device worked with a Mac, it was clearly not as simple as the instructions stated.

  1. The first problem is, you can’t use the device until you activate it. You can’t activate it unless you already have Internet Access.
  2. The Tips, hits and shortcuts manual also states “VZAccess Manager Installation”, … connect device …, VZAccess installer auto-launches and the drivers will install automatically. You have to read one page further before you get “Mac customers are not required to use VZAccess Manager to use their device”. First, you do have to install the software to use the device (for the first time), there seems no way around that, and second, it does not auto-launch.
  3. Trying to install I read the instructions, “connect to a USB Port, … auto-launches”. This doesn’t happen. Opening in Finder, hoping for an attached device no luck? Now what.
  4. One page further, under Mac OS/X Users, the section that states “not required to use…” also includes a point stating that activation requires MAC OS X 10.4.0 or higher and WWAN Support Update 1.0. It would be nice if you included this as Pre-Requistes in your documentation so it reads chronologically. The docs state this is a free download.
  5. So I downloaded WWAN Support Update 1.0 from the apple web site, got to run it, and it states “Alert: This computer cannot use this update”. What the. I did between my first two attempts to connect to the device, and now run a Software Update, so guessing it was in this because I know no easy way to confirm installed software on a Mac, I truck on.
  6. The Important MiFI 2220 Connection Information
  7. page, shown below states you can access the MiFi Admin Portal at http://192.168.1.1. See Exhibit 1 below. I try that and I get the admin page, and it states “Not Activated”. Did the store not activate the device, or is my attempt to blunder through these steps not correct

  8. Being frustrated I try Verizon Phone Support, the number 1800 922 0204, conveniently absent from the docs FYI. The automated system asks are you a customer, yes I am, what is your number? Well my number is on AT&T, this is just a broadband device, not a phone, trying that doesn’t work. Then trying to get out of the automated system to get an operator an ordeal. Finally a real person.
  9. Real person asks, what is your number, I explain the same story, then I decide to grab the receipt from the store, and I find in small print, under the device name on the receipt a number? Is that my number? I give that and lone behold, that’s the Cell number for the device. Would be nice if they told you that.
  10. I explain my problem, and I’m put on hold, and hold a second time, and more hold a third time to talk to a more technical person.
  11. During this time, I go back over the steps I undertook and lone behold, there is now a device in my Finder. See Exhibit 2. Did it take like 10 mins to find it or what? Perplexing. So while waiting for a tech person, I move on.
  12. I see VZAccess Manager install package, I take this route, and following system reboot on the Mac, the software auto starts, and I’m prompted with the VZAccess Manager screen, See Exhibit 3.
  13. In fine print down the bottom, Activation required. Nice if that was in big letters on first usage of software. A few menu buttons on the top, and a Connect WWan button bottom right. Again, lack of clear UI here.
  14. Clicking Connect WWAN goes though a number of steps, which unfortunately I didn’t keep, but at the end, I finally get an I’m activated message.
  15. To get the device working however, there was also some pain. I had to disconnect my Internet connect, disable Wireless, and talk to the device directly via USB. I could then confirm I could access the Internet. I then had to remove the USB, enable Wireless and connect to get it to communicate via wireless. The activation process needed the USB connection.
  16. I’m finally online, now the need to plug this into my network. The device has an Admin portal at http://192.168.1.1. The first pain, I can’t access this because my Internal network, and multiple devices runs from my router at the same address. Seeing no way around this, I have to reconfigure my internal network, which was a pain. No I can access the Admin Portal. My goal is to change SSID, change password that’s printed on multiple pieces of paper, and also change the address.
  17. On the admin portal, an input box, and button for Login. See Exhibit 4. Nothing in the documentation on this login box, the Verizon tech didn’t know any information about this, so while they were researching I started randomly choosing logins. It was weird that the input was a password protected input (e.g. *****) and there was no username/password. I try the WiFi Password, seems to get truncated. I try admin and lone behold I’m logged in. That’s about as insecure as having nothing.
  18. After all this, I’m finally able to configure the device. See Exhibit 5. I trust it will work when I’m next on the road. Documentation get’s a fail, it’s unclear and incomplete. There needs to be clear and seperate sections for Windows and Mac OS/X, and it needs to detail the installation process correctly and clearly, and probably with some screen prints. I’m not a novice user, and I had difficulty with this process.

Exhibit 1 – Important Information Page

Exhibit 2 – VZAccess Manager Finder

Exhibit 3 – VZAccess Manager

Exhibit 4 – MiFi Administration Portal Login

Exhibit 5 – MiFi Administration Change Password

MiFi Introduction

My first news of the Verizon MiFi was via Twitter when @DonMacAskill said “Think my iPhone 3G via MiFi is faster than AT&T 3G. Should I carry both all the time now?”

A few reviews later such as Verizon Mifi: Personal Wi-Fi Coming this Month and Verizon MiFI a personal broadband bubble to believe in but this on my to buy tech list. I presently have a Generation 1 Day 1 iPhone, so no 3G there.

In summary, this device is the size of 5 credit cards, weighs not much more then 5 credit cards and enables 3G Wireless broadband access on the Verizon network, and also doubles as a WiFi router for up to 5 other devices.

I have been procrastinating about getting one, the combination to do urgent work at midnight on the AirTrain and NY Subway (the above ground part), and then the following day on a client site when the internet was flaky convinced me to get one.

The purchase process was relatively straightforward, except the usual credit check woes for an Australian living in this country. The installation and use, well that’s another painful story to share.

Websites in review – Week 1

I often come across new websites, quite often by accident, or by indirection in links from looking at other details. The Internet is an amazing place, and one could spend all day reading such a variety information and only touch on just a few specific topics.

I think it’s important to share interesting and new sites, often it’s a referral from others that provide for enjoyable and useful reading. Here are mine in return. Sites which I bookmarked and intended to review again.

99 Designs — www.99designs.com

Need something designed? 99designs connects clients needing design work such as logo designs, business cards or web sites to a thriving community of 17,781 talented designers.

Wufoo — www.wufoo.com

Wufoo strives to be the easiest way to collect information over the Internet.

Our HTML form builder helps you create contact forms, online surveys, and invitations so you can collect the data, registrations and online payments you need without writing a single line of code.

Mako Templates — www.makotemplates.org

Mako is a template library written in Python. It provides a familiar, non-XML syntax which compiles into Python modules for maximum performance. Mako’s syntax and API borrows from the best ideas of many others, including Django templates, Cheetah, Myghty, and Genshi. Conceptually, Mako is an embedded Python (i.e. Python Server Page) language, which refines the familiar ideas of componentized layout and inheritance to produce one of the most straightforward and flexible models available, while also maintaining close ties to Python calling and scoping semantics.

Venture Beat — www.venturebeat.com

I came across this site when reading Developer Analytics: Facebook game Mob Wars making $22,000 a day.

VentureBeat’s mission is to provide news and information about private companies and the venture capital that fuels them. Founder Matt Marshall covered venture capital for the San Jose Mercury News until he left in Sept. 2006 to launch VentureBeat as an independent company. VentureBeat will focus initially on Silicon Valley, and gradually expand to cover innovation hubs around the globe. Its mission in each region will be the same: to provide insider news and data about the entrepreneurial and venture community that is useful to decision makers.

Developer Analytics — www.developeranalytics.com

The previous article referenced this site, with the tagline “the world’s first social media ratings and reporting services.” I like the categories used in reports.

  • Reach – Unique traffic.
  • Audience Profile – Demographics and sociographics breakdown. Interest clouds.
  • Engagement -Impressions. Average page views per user. Return users.
  • Growth -New Users. Churn Rates. Viral Factors.
  • Monetization – CPM and CPA revenue potential.

SXSW Interactive — www.sxsw.com/interactive

I’ve heard of South By South West Conference before, and this is it. SXSW Interactive: March 13-17, 2009 -The Brightest Minds in Emerging Technology

SXSW Interactive The SXSW Interactive Festival features five days of exciting panel content and amazing parties. Attracting digital creatives as well as visionary technology entrepreneurs, the event celebrates the best minds and the brightest personalities of emerging technology. Whether you are a hard-core geek, a dedicated content creator, a new media entrepreneur, or just someone who likes being around an extremely creative community, SXSW Interactive is for you!

Actually sounds rather interesting, and different.

Pulse 2.0 — www.pulse2.com

Pulse 2.0 is a company that is driven by our passion of technology and entrepreneurship. We use Pulse 2.0 to share our thoughts on Web 2.0.

Screen recorder software for Mac

I’ve been researching what software exists for a Mac to produce video like screen recording and audio. Multiple people have recommended Camtasia however this is Windows only.

I today with some research came across Jing Project which at first test seems perfect, easy to install, use and even deploy to an integrated Screencast. And it’s free.

What’s perplexing is it’s a product from the same company, techsmith yet it’s not listed as a product?

Cool Photo Printing Site

I just came across Moo as a link from Fotolog.

This site gives you the option to get a photo like card on the front, and text on the back. The interesting part is that you can do 100 different photos in the batch of 100, and it’s the size that grabs me. I’ve been looking for something different with my various sites including Admiring Creation and Heavy Horse Day and GeekErr. Just now trying to get all my photos ready for printing!

Website of the Day – Slideshare


I came across an interesting site while reading World’s Best Presentation Contest Winners Announced by Guy Kawasaki called SlideShare.

It’s a happy medium between the bulk of image sites like Flickr and Yahoo Photos and video sites like Revver and YouTube where you can easily add Text to what you are wanting to say in a Slide Show. Interestingly enough, like most Web 2.0 Communities people will come up with ideas you never considered, for example check out Evangeline Lilly where this is effectively a portfolio photo shoot of an actress. Clever.

Get behind a new exciting site

As I write this blog I have over 90 draft blog posts. That’s 9-0. Why do I have so many posts? The main reason is I want to say something, and I’ve either not completed it, or researched it sufficiently to consider the entry complete.

This frustrates me as sometimes I just want to get the word out on something, or of my opinion, or of something great I’ve discovered. I do it for me, I don’t really care if anybody actually reads my stuff, but I’m surprised sometimes when I get comments how people actually get to see my blog.

JotThat is a surprisingly simple yet brilliant idea. It’s quite simply a site for making Jots, making quick notes, making a passing comment, noting a thought, something you want to either remember or something you want to say in a simple Jot form.

What makes JotThat in my eyes? Well it’s simple, and I strive for simple. It’s extremely easy to use. It’s built on MySQL, so that gains my attention. It’s something just a little different from everything you see each day.

I especially like the new feature of being able to email your Jots to your account. I was at the train station tonight, then later at dinner with some great input from somebody. I wanted to write it down (I forget things a lot more these days), so instead of adding it to notes in my PDA, I simply emailed it to my JotThat account. Easy as!

The site is still in early stages, but please get behind a project. I always like to get referrals from people on everything from websites, products, even services like a good dentist. I recommend you check this one out, as well as supporting the MySQL open source community.

Web Site – Speed Test

Want to know your Internet Connection speed in a real world test?
Want a fancy graphical presentation of your internet Speed?

SpeedTest.Net has you covered. As you can see that even provide graphics results to can use on your own site.

So just how much does my Bittorrent download of Stargate and StarGate Atlantis weekly epsiodes affect my link (Azureus states about 20kB/s down and 20kB/s up. Here is the results. Hmmm, seems if affects my link much more then it really states!

Web Sites – eyeOS

WebSite: www.eyeos.org

eyeOS is an Open Source Web Desktop Environment, commonly known as Web Operating System or Web Office. With eyeOS you can be organized, work and have fun anywhere, using your own personalized Web Desktop. For using eyeOS, you only have to go to your eyeOS server (or use the official eyeOS public server) and log in with your username and password. If you don’t have a username and password, you can create an account from there too.

Web Sites – Thumbshots

WebSite: www.thumbshots.org

This site enables you to embed a thumbnail image of a website. Rather cool, except there must be some level of caching for new website requests. This page at the time of saving doesn’t show the thumbshot of the official site.

Below is an example output from website that I got the idea from: