I’ve been working recently on a paper I’m presenting to a conference in February 2006 titled Implementing Open Source for Optimal Business Performance. I’ve got the final glossy brochure yesterday so I now have something to show everybody. View Here (Be warned it’s a little bright)
The topic I have been asked to speak on is Overcoming the Challenges of Establishing Service and Support Channels. My notes are still in the early stage, but are available at http://wiki.arabx.com.au/index.php/ARABX_Articles:Overcoming_Service_and_Support_Channels